How Do I Cancel Or Change a Rider Registration I received on Event Clinics?

How Do Riders Change or Cancel a Registration?

Sometimes when you make plans for an outing, your horse has a different plan.

Strider Members can change Rider or Audit Registrations on-line, subject to Organizer’s posted policy and any applicable change fees. Simply log into your account to review your registration and begin the change process. Remember, Organizers have the right to state NO REFUNDS…please review their posted policy carefully before processing.

Members are allowed one electronic change per registration, IF the Organizer permits changes.

This change can be to the Horse OR the Rider OR the Level/Division. If you’d like to change more than one section, we recommend you contact the Organizer via email. Multiple adjustments to their planned activities can be extremely disruptive.

What’s the Process to Cancel Registrations?

If you made your registration while logged into your Strider member account, simply log into your account to review your registration and begin the Cancellation process.

You may cancel a portion or all of your registration. Remember, Organizers have the right to state NO REFUNDS…please review their posted policy carefully before processing.

You and the Organizer will receive an email confirmation of your canceled registration, along with the applicable refund polices. Please contact the Organizer directly for any refund. We DO NOT hold funds and can not issue refunds. ALL refunds are the responsibility of the Organizer.

Note that cancellation does not release you from any payment obligation. If you promised to Pay Via Check on the day of activity, and canceled past Closing Date or the Refund Allowed date– you still have to pay!

Guest Users
The Strider system currently does not support online change requests for Guest Users. If you registered for an activity as a Guest User, you may send your request and any applicable change fees directly to the Organizer. Please include the e-mail address you used while making the registration. The Organizer maintains an electronic record of registrations made through Strider and can manually change your registration, under most circumstances.

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